Draft: This document is a plain-language draft that has not yet been reviewed by a lawyer. It may change.
Privacy Policy
Last updated:
KliCash runs a WhatsApp assistant for small service businesses. This page explains in plain language what information we collect, why, who processes it, how long we keep it and how to ask us to delete it. It was written with Israel's Privacy Protection Law, 5741-1981, and its regulations in mind.
1. Who this policy covers
- Customers of businesses that use KliCash: anyone who chats on WhatsApp with a business's assistant, or gets an SMS from it after a missed call.
- Business owners who use the service or contact us.
- Visitors to this website.
When you chat with a particular business's assistant, that business decides how its customers' information is used. KliCash processes the information on the business's behalf to provide the service.
2. What information we collect
About customers of businesses:
- Name
- Phone number
- The content of WhatsApp and SMS messages, such as a description of the problem
- Booking details: time, type of job and the price estimate given
From business owners we also receive the price list and availability they set, and contact details.
This website has no forms, no cookies and no tracking or analytics tools. Like any website, our hosting provider logs basic technical information, such as IP addresses, to serve and protect the site.
3. Why we use it
- To reply to the customer, understand the problem and give an estimate from the business's price list
- To offer free time slots and book the appointment
- To send the business owner a summary of the request, and to pass urgent cases to them
- To send an SMS with a WhatsApp link to someone whose call was missed
- To operate the service, fix problems and keep it secure
We do not sell personal information, and we do not use it for advertising.
4. Who processes it
To provide the service we use outside providers that process information on our behalf:
- Meta / WhatsApp: sending and receiving WhatsApp messages.
- Anthropic: the AI model that reads messages and writes replies.
- Cloudflare: hosting for the website and service infrastructure.
- Twilio: sending SMS messages.
Information about a request is also shared with the business the customer contacted.
Some of these providers operate outside Israel, so information may be stored or processed abroad.
We will only give information to authorities if the law requires it.
5. How long we keep it
We keep information only as long as it is needed to provide the service to the business. When a business stops using the service, or when someone asks us to delete their information, we delete it within a reasonable time, unless the law requires us to keep it.
6. Your rights
Under the Privacy Protection Law you can:
- Ask to see the information held about you
- Ask us to correct information that is wrong
- Ask us to delete your information
If you are a customer of a particular business, you can also contact that business directly.
If you believe your rights have been violated, you can file a complaint with the Israeli Privacy Protection Authority.
7. How to request deletion
Email klicash@klicash.com, say it's a deletion request and include the phone number you chatted from. We'll confirm the request came from you, delete the information and let you know.
8. Security
We take reasonable steps to protect information and limit access to people who need it to provide the service. No system is 100% secure, but we take this seriously.
9. Changes to this policy
If we change this policy, we'll update this page and the date at the top.
10. Contact
Questions about privacy? Email us at klicash@klicash.com.